Privacy
Introduction OmniPoll (ABN 45 606 468 044) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). OmniPoll also adheres to the Privacy (Market and Social Research) Code 2021 (“Code”). For more information about the Privacy Act, the Australian Privacy Principles and the Code click here This Privacy Policy for OmniPoll lets you know what Personal Information of yours we hold, what we do with it, who we will disclose it to and how you can access the Personal Information we hold about you. You can also find out here how to change inaccurate Personal Information.
What is Personal Information?Under the Privacy Act, the Code and the APPS “personal information “means:Information or an opinion about an identified individual, or an individual who is reasonably identifiable:(a) whether the information or opinion is true or not; and(b) whether the information or opinion is recorded in a material form or not.This Privacy Policy uses the above definition of Personal Information.
What Personal Information about you does OmniPoll collect?The Personal Information that OmniPoll collects can include information such as awareness/ opinions/ experiences in relation to brands/ products/ services, opinions about topical issues, along with gender, age, occupation, income and other similar demographic information. In some cases, OmniPoll may also need to collect names and contact details for the purposes of, for example, follow-up quality control checks or to contact you again if you have agreed to participate in some other type of follow up research. When providing Personal Information to OmniPoll you will sometimes have the option of remaining anonymous or use a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable.Depending on the nature of the research we conduct, we may also collect sensitive information from you, which could include things such as your political opinions or health related information. Sensitive information will only be collected with your consent and only if it is directly related to, or reasonably necessary for, the research we conduct.
How does OmniPoll collect your Personal Information?OmniPoll will generally collect Personal Information directly from you in the course of you participating in our research and/or surveys.We may also from time to time be provided with Personal Information about you, such as your contact details, from third parties such as our clients. If so, we will take such steps (if any) as are reasonable in the circumstances to notify you of the collection and the circumstances of it.
What are the purposes for which OmniPoll uses, handles and discloses your Personal Information?OmniPoll does not deal in or on-sell any personal information.The Personal Information that OmniPoll collects from participants in market research it conducts is used only for research purposes. This means OmniPoll uses this information to investigate the behaviour, needs, attitudes, opinions, motivations or other characteristics of a whole population or a particular part of a population. OmniPoll does this to provide accurate and timely information to government, business and not-for-profit organisations about issues relevant to their activities to support their decision-making processes. Respondents’ input into these decisions is important and the more people that participate, the more the results OmniPoll obtains truly reflect the spectrum of Australian society.
Most of the information retained from respondents of market research is not connected to details that identify whom the information is about. This is because researchers are not generally concerned with the identity of the person who provided the data. The information of any given individual is combined with the information collected from a number of other participants in a particular research project to provide an overall result. It becomes de-identified information at this point and therefore is no longer treated as Personal Information for legal purposes.We will only use and disclose your Personal Information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our research, we may use your Personal Information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, we will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such re-contact
Who will OmniPoll disclose your Personal Information to?OmniPoll will not disclose any personally identifiable research information we collect from you unless we have your express prior consent. We will not disclose any Personal Information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order. In the course of conducting our research we may rely on third party service providers to host or store the data we collect who are located overseas. In most cases, this survey data and research information will not be personally identifiable. We will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws and you have the ability to enforce those rights.
Openness You have the right to request access to any Personal Information we hold about you. Please be aware though that this does not include subsequently de-identified information that was originally collected from you.You can request access to any of your Personal Information we hold by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.If at any time you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details: Data Privacy OfficerJohn@omnipoll.com.auWe will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner:Phone: 1300 363 992If calling from overseas: +61 2 9942 4099For Hearing or Speech Assistance: Call the National Relay Service then ask for 1300 363 992For other languages: call the Translating and Interpreting Service: 131 450 then ask for 1300 363 992 For online enquiries: Use the relevant Online form provided at oaic.gov.au Post: GPO Box 5298 Sydney NSW 2001
When visiting OmniPoll’s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:• the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;• the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;• pages accessed and documents downloaded – this indicates to OmniPoll which pages or documents are most important to users and also helps identify important information that may be difficult to find;• duration of the visit – this indicates to us how interesting and informative the OmniPoll site is to candidates; the type of browser used – this is important for browser specific coding;• in order to optimize the OmniPoll web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution.
CookiesA cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The OmniPoll website does not use persistent cookies, or use cookies to collect data for our use about any visit to our website. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.
Retention and destruction of Personal InformationOmniPoll will destroy or de-identify your Personal Information as soon as practicable once it is no longer needed for the purpose for our research. However, we may in certain circumstances be required by law to retain your Personal Information after our research has been completed. In this case your Personal Information will continue to be protected in accordance with this Policy.
Security of InformationOmniPoll will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, n, alteration, or destruction.However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. MiscellaneousWe may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on OmniPoll in any way. From time to time we may regard it as necessary or desirable to act outside the policy. OmniPoll may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other laws.
What is Personal Information?Under the Privacy Act, the Code and the APPS “personal information “means:Information or an opinion about an identified individual, or an individual who is reasonably identifiable:(a) whether the information or opinion is true or not; and(b) whether the information or opinion is recorded in a material form or not.This Privacy Policy uses the above definition of Personal Information.
What Personal Information about you does OmniPoll collect?The Personal Information that OmniPoll collects can include information such as awareness/ opinions/ experiences in relation to brands/ products/ services, opinions about topical issues, along with gender, age, occupation, income and other similar demographic information. In some cases, OmniPoll may also need to collect names and contact details for the purposes of, for example, follow-up quality control checks or to contact you again if you have agreed to participate in some other type of follow up research. When providing Personal Information to OmniPoll you will sometimes have the option of remaining anonymous or use a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable.Depending on the nature of the research we conduct, we may also collect sensitive information from you, which could include things such as your political opinions or health related information. Sensitive information will only be collected with your consent and only if it is directly related to, or reasonably necessary for, the research we conduct.
How does OmniPoll collect your Personal Information?OmniPoll will generally collect Personal Information directly from you in the course of you participating in our research and/or surveys.We may also from time to time be provided with Personal Information about you, such as your contact details, from third parties such as our clients. If so, we will take such steps (if any) as are reasonable in the circumstances to notify you of the collection and the circumstances of it.
What are the purposes for which OmniPoll uses, handles and discloses your Personal Information?OmniPoll does not deal in or on-sell any personal information.The Personal Information that OmniPoll collects from participants in market research it conducts is used only for research purposes. This means OmniPoll uses this information to investigate the behaviour, needs, attitudes, opinions, motivations or other characteristics of a whole population or a particular part of a population. OmniPoll does this to provide accurate and timely information to government, business and not-for-profit organisations about issues relevant to their activities to support their decision-making processes. Respondents’ input into these decisions is important and the more people that participate, the more the results OmniPoll obtains truly reflect the spectrum of Australian society.
Most of the information retained from respondents of market research is not connected to details that identify whom the information is about. This is because researchers are not generally concerned with the identity of the person who provided the data. The information of any given individual is combined with the information collected from a number of other participants in a particular research project to provide an overall result. It becomes de-identified information at this point and therefore is no longer treated as Personal Information for legal purposes.We will only use and disclose your Personal Information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our research, we may use your Personal Information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, we will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such re-contact
Who will OmniPoll disclose your Personal Information to?OmniPoll will not disclose any personally identifiable research information we collect from you unless we have your express prior consent. We will not disclose any Personal Information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order. In the course of conducting our research we may rely on third party service providers to host or store the data we collect who are located overseas. In most cases, this survey data and research information will not be personally identifiable. We will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws and you have the ability to enforce those rights.
Openness You have the right to request access to any Personal Information we hold about you. Please be aware though that this does not include subsequently de-identified information that was originally collected from you.You can request access to any of your Personal Information we hold by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.If at any time you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details: Data Privacy OfficerJohn@omnipoll.com.auWe will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner:Phone: 1300 363 992If calling from overseas: +61 2 9942 4099For Hearing or Speech Assistance: Call the National Relay Service then ask for 1300 363 992For other languages: call the Translating and Interpreting Service: 131 450 then ask for 1300 363 992 For online enquiries: Use the relevant Online form provided at oaic.gov.au Post: GPO Box 5298 Sydney NSW 2001
When visiting OmniPoll’s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:• the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;• the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;• pages accessed and documents downloaded – this indicates to OmniPoll which pages or documents are most important to users and also helps identify important information that may be difficult to find;• duration of the visit – this indicates to us how interesting and informative the OmniPoll site is to candidates; the type of browser used – this is important for browser specific coding;• in order to optimize the OmniPoll web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution.
CookiesA cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The OmniPoll website does not use persistent cookies, or use cookies to collect data for our use about any visit to our website. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.
Retention and destruction of Personal InformationOmniPoll will destroy or de-identify your Personal Information as soon as practicable once it is no longer needed for the purpose for our research. However, we may in certain circumstances be required by law to retain your Personal Information after our research has been completed. In this case your Personal Information will continue to be protected in accordance with this Policy.
Security of InformationOmniPoll will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, n, alteration, or destruction.However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. MiscellaneousWe may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on OmniPoll in any way. From time to time we may regard it as necessary or desirable to act outside the policy. OmniPoll may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other laws.